Coco Village Reviews
Hey there,
You might be here because you are looking for reviews of Coco Village. I get it. It's tough to find these reviews.
It's because they do their best to hide them!
This is an aggregation of Coco Village reviews that the company can't delete.
⭐☆☆☆☆
Apr. 1, 2021
DISPUTE COCO VILLAGE CHARGE
This is my second time writing. Like many others, I had a very bad experience with "all of the above" (i.e. shipping, quality, customer service and refusal to honor a return). I HIGHLY RECOMMEND CONTACTING YOUR CREDIT CARD COMPANY AND DISPUTING THE FULL AMOUNT. Include photos, email exchanges and online reviews of other "victims" to establish pattern. The credit card company will protect you against predatory companies such as Coco Village. You must dispute the purchase within a certain time frame so act now and good luck!!
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Christina, Canada
⭐☆☆☆☆
Where do I start with this company....
Where do I start with this company..... I ordered a house bed thinking it was a Canadian company to find out they only design it in Canada and have it made in China. Super disappointed to find that out after I ordered. The bed took a month to get here than had the holes drills the wrong way on one of the pieces. When I told them they sent me the wrong part twice. Than the third time there warehouse didn’t want to send the two parts it could be so just decided not to ship anything. After four weeks of waiting I was in contact with them and they were very slow at solving the problem. I than waited three more weeks to receive the right part. In total I ordered the bed in November on a Black Friday sale. I didn’t receive the right part till middle of March. Not by worth your money or time. I also got a mattress not worth the cost as it’s hard and thin. I will never buy from this company again.
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Amanda Coens, Canada
⭐☆☆☆☆
Unsafe products
I bought a few toys from cocovillage and am disappointed in the quality and lack of concern for safety. The walker especially. The wheels are screwed on in such a way that they fall off when pushed too much. The height of the walker is better suited for a 1.5 year old learning to walk, not a typical 8 month old. There are also several choking hazards in their toys. Buyer beware.
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Larissa, Canada
⭐☆☆☆☆
HORRIBLE don’t buy from here
HORRIBLE don’t buy from here , ordered then received a message saying that my item had been out of stock and they no longer can ship it to me after the fact I’ve already paid the shipping to get this item to me very disappointed will never deal with them again they would not refund me my shipping.
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Dawn Paez, Canada
⭐☆☆☆☆
I ordered my daughter 2 items the last day of the sale in Feb. This was my 3rd order since December, the other 2 orders arrived on time. It has been almost 3 weeks and still hasn't even been shipped and no response from customer service. The funds were taken from my card after 4 days for the order. My daughter's birthday was this past saturday and her stuff hasn't even been shipped. I had to go out and purchase other birthday gifts. The website says these items are in stock so not sure why they havent shipped. I was considering ordering her a bed but have decided that this will be my last order from this company.
My Instagram comments were also deleted.
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Nicole Rohn, US
⭐☆☆☆☆
My $130 activity cube came missing the…
My $130 activity cube came missing the stickers, when I asked if they could send me stickers they told me that was not an option. I then asked how I return the item to get my money back and they told me I would have to pay for shipping and a “restocking fee” read the reviews on google before you buy from this website. The items are cheap plastic and not worth what they charge at all. Would give ZERO stars if I could.
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Maya, Canada
⭐☆☆☆☆
Horrible customer service!
Horrible customer service!!
When I received the package after a week and half I saw my mat was damaged. It had markings on it that wouldn’t come off. I called customer service. And the options they gave me was a gift card, exchange or if I wanted to return I would have to pay for the shipping back. They also told me that if I wanted to exchange that it might not come in time for the holidays (this was back in December). The mat was suppose to be a gift so I didn’t want to wait any longer so I just wanted to return it. Shipping would be over $20 and I wasn’t willing to pay that especially that my mat came damaged. I requested to speak to a manager and they said he would get back to me. I waited almost a week and they never contacted me back. I decided again to contact them. When I spoke to a representative and told him my issue he said the same thing so I asked to speak to a manager and he said he was one, which I really don’t think he was he just wanted to close my case.
I ended up returning it paying money for shipping. This will be the last time I’ll be purchasing from them.
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Hiran Shah, Canada
⭐☆☆☆☆
:( WHERE TO START..
WHERE TO START...
FIRST off I'm a physician in Canada with a large paediatric practice - i once upon a time endorsed this sad company - NOT AT ALL ANYMORE. here's my story:
1. My baby undid a bow tie/scarf on a toy from here and ate it.....at 4 months old!!
2. We complained and got some clown response from a low end employee before complaining more.
3. Some "escalation attendent" got hold of the email and responded with generic ASTM standards nonsense about flammability and toxicity - nothing to do with what happened, but regardless - MY BABY STILL UNDID THE BOW TIE AND ATE IT...no answer for this, no refund or anything to mitigate our problem in any way..
This company is very subpar, do a little searching and you will find the same...hope that helps. I will never endorse this !@#$ again.
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Graham Robertson, Canada
⭐☆☆☆☆
Fake Canadian company selling drop-shipped Chinese garbage
Just like everyone else, EVERY PRODUCT WE BOUGHT CAME BROKEN. We have purchased 2 beds, a play market and kitchen, all had missing parts or holes not drilled. The last straw was our second bed which came without instructions. When we looked them up, they said we were missing MANY of the bolts needed. We contacted customer service, they wanted to replace the exact number missing instead of just sending a new hardware box. They totally ignored us when we said fine we want return the whole thing and then sent he hardware, missing parts again. Turns out their instructions are just out of date and wrong, INCLUDING the ones the customer service person sent us.
They said if we were upset to put a review on their website but if you give under 3 stars they won't send a confirmation email to post it! If you leave a negative comment on Instagram they delete it and block you.
Fake Canadian company drop-selling garbage slapped together in China with a decent website. Don't bother and if you do, don't complain when its total garbage.
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Steven Antonacci, Canada
⭐☆☆☆☆
Really horrible experience and scam of a company
Received a damaged bike. The main bracket is cracked. When I actually get a hold of customer service they are telling me to send the bike back at my own cost and they will determine if it was used! I called my credit company company and reversed the charges.
Fake Canadian company drop-selling garbage slapped together in China with a decent website. Don't bother and if you do, don't complain when its total garbage.
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Ryan Hodgins, Canada
⭐☆☆☆☆
BUYER BEWARE
BUYER BEWARE. Products are garbage arrived damaged and defective and you can’t get ahold of ANYONE to get your money back. Take your money elsewhere.
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Sarah, Canada
⭐☆☆☆☆
Baby product was unsafe
I'm posting here, because Coco Village blocked my review on their site, and they don't allow reviews on Facebook or anywhere else that I can find. I received a really cute "baby's first toy" puzzle for my daughter for Christmas. But it is totally unsafe! Pieces are way too small - she put them in her mouth immediately, a total choking hazard. I took it away. I read that toys are supposed to be a certain size to be sold for babies. If that's the case, this product should be pulled for sure. She has other baby puzzles and none of them are made with small pieces like this one. Because of this incident, I do not trust that their toys are following safety standards for babies and kids.
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⭐☆☆☆☆
Horrible company
Horrible company! i ordered a bed from them and some pieces came damaged and unfinished properly. Very cheap materials and no quality control. So i let them know and they brushed me off. They took no action to resolve my order. Showed no interest in helping me. No care or concern for my satisfaction. They also deleted and blocked my reviews on other platforms.
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⭐☆☆☆☆
Super disappointing experience with…
Super disappointing experience with them. I bought a grocery cart for my daughter for Christmas, without knowing my MIL did as well but found out 2 hours after i had ordered it she did so i called them right away to cancel my order - they wouldn't (i work for an ecom company and am well aware of what companies can do - even smaller ones). The CS person said, not to worry we'll ship you your order and you can just sent it back. After back and forth it then came out that i was to pay for returning shipping. I asked to speak with the manager and requested a return phone call, and they never called me nor even emailed me. I'm truly disappointed with this experience, they could have very easily helped me with this but didn't care less.
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⭐☆☆☆☆
Is it worth it?
Got the house bed for my daughter. For the most part, it is great but a vertical piece has pulled out within the first use of the bed. I reported it, and waited about 2 weeks for a response only to tell me that I put the bed together after 30 days and therefore there is nothing they can do! NOTHING? You can just send me a replacement of "Piece 9" of the bed??!
Think twice before purchase!
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⭐☆☆☆☆
Paid for a bed they have no intention of sending me
I ordered a bed for my son and when it still had not arrived almost a month after it was supposed to I contacted the company to find out what was going on. The customer service agent was nice and easy to deal with but apparently what happened was that the amount of stock they had sold did not match their on hand inventory because some of the beds didn't pass the quality control inspection. Rather than notify me they just didn't send me a bed. So I have paid for something I am not going to receive and I've been told my options are a refund or be given a discount code to repurchase the bed but in a different color (they have no idea when the color I purchased will be back in stock) when it comes in again months later at the same price I initially paid (I purchased it during their winter sale). I don't consider either of these a solution as I purchased a bed and am now being told there's no way I can receive what I bought. Do better.
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⭐☆☆☆☆
I wish I wouldve read the reviews…
I wish I wouldve read the reviews before purchasing from this deplorable company. Makes me ashamed they are a Canadian company. Unfortunately their comment\review section is disabled on FB for a reason, like everyone else said. I hope my review will discourage futur buyers to loose their money. Service is ridiculous, items come damage with missing pieces, quality is worse than chineese products (which they are importing from China), just the worse company ive ever dealt with. I only asked to exchange a matress that was never opened because their website gives misleading information but I got a straight NO because its been over 30 days BUT they never considered the fact that its been over 30 days because I had to wait WEEKS before receiving the MISSING items from my bed to be able to put it together AND realize afterwards the mattress was too thick. I could go on and on about my case but what is for sure is that I WILL NEVER RECCOMEND THIS company to anyone and will never ever purchase from them again. I will do everything possible on social media to discourage other futur buyers.
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Never shopping here again, Canada
⭐☆☆☆☆
THIS COMPANY IS DEPLORABLE
For anyone considering shopping at the shady Canadian company, please don't. A significant amount of orders are arriving with completely damaged and defective items. And some orders aren't arriving at all. Customer service is horrendous. They don't answer their phones, and are rude and uncaring. They tout themselves as a Canadian company, misleading the public into thinking that merchandise is manufactured in Quebec. Their merchandise is cheaply made in China, and quality control seems to be severely lacking. Our order arrived damaged, and was even missing drilled holes, so we couldn't properly assemble it. We are most definitely not an isolated incident. Since receiving our order, we've witnessed numerous comments and concerns posted on their social media and on private parenting groups/forums.
To make matters worse, this company deletes any negative comments or reviews on their social media, and then blocks customers. They don't have their review section activated on their Facebook account for a reason. It seems that rather than addressing customers concerns with their orders, they'd rather delete comments and pretend they are a reputable company.
Steer clear!
Edit: SINCE FEBRUARY 3, 2021, THEY'VE DISABLED THEIR VARIOUS GOOGLE PROFILES NUMEROUS TIMES BECAUSE SEVERAL NEGATIVE REVIEWS WERE ROUTINELY SUBMITTED BY CUSTOMERS.
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⭐☆☆☆☆
Take your money elsewhere
Take your money elsewhere. I ordered a bed frame for my daughter in Oct 2020. It didn’t not get delivered until December after what seemed to be a million email and phone exchanges. Don’t waste your time! Will never do business with this company ever again.
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⭐☆☆☆☆
Worst Customer Service I have ever experienced
I pre-ordered (paid in full) a house bed and mattress in early October. The items were promised to me by October 31. The bed and mattress themselves are fine, however it took until December 30 before I finally had all of my promised items. The customer service experiences (multiple phone calls and emails) to sort out all of my many issues were horrible. I do not recommend this company to anyone.
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⭐☆☆☆☆
Do not shop here
I would not recommend this shop AT ALL.
They make it sound like they are Canadian but it is the same cheap stuff from China that you can get on Amazon. I decided to replace some grey play mats with white crosses that I bought on Amazon for 69 bucks each, because they were cheap and slippery as hell. Bought similar ones from cocovillage (white with black crosses) for 99 bucks apiece, thinking they would be higher quality. They are the exact same thing!! Same material, same dimensions, even the pattern is clearly the exact same stamp. They fit together perfectly, very obviously manufactured in the exact same place. The only difference was the color and price.
On top of that, I ordered a bunch of toys for Christmas. The website said they would arrive by the 22nd so I put in an order. Of course they did not arrive. The tracking said "held at terminal". So, after getting hung up on and sitting on hold for 90 minutes with Canpar I finally learn that they don't actually deliver every day of the week and that was just not my day... they said hopefully it will arrive next week maybe? So I had to scramble to replace those gifts and now I have this pile of cheap toys (that were not cheap to buy!) that we don't need. They put that delivery date on their site to encourage Christmas shopping knowing those purchases weren't going to make it because they used the cheapest most unreliable courier ever. So deceptive.
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⭐☆☆☆☆
Never again
I’m not one to make posts like this, but I have never experienced anything like this before, and I’m beyond frustrated 😤
I was so excited to give this Canadian toy company, Coco Village a chance after I received their catalog in the mail, but honestly I’ll never order through Coco Village again.
I’ve been trying to track down my package since the beginning of the month. I never received anything like a receipt, never got a shipping notification, and my tracking number is somehow “invalid.” I was told to go to a Canpar depot to pick it up two separate times, and it wasn’t there either time. As someone who’s worked customer service in the past, I was shocked when their customer service rep didn’t offer any real solutions other than telling me to go back and check the depot again. They were rude, and passive aggressive. Absolutely ridiculous. I have a baby I have to schedule around, and like many others I’m on a limited income due to the pandemic, so I really can’t be driving back and forth all over town and burning gas looking for something that isn’t there.
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Susan Bagwell, US
⭐☆☆☆☆
Do not deal with this company!
Do not deal with this company!
I should have known when I could not find an item in the US and they had plenty..AND now have plenty to sell @ 25% off! IT's NOT THE REAL THING you thought you were getting your grandchild for their first Christmas! You can get in touch with no-one to cancel an order within minutes of realizing your mistake in the midst of getting overly excited. (Their site is so "pretty" and "upscale," and normal pricing, it's the first time I haven't googled a company I've dealt with for the first time.). Don't make my mistake!! And who wants to pay to ship back to Canada AND oh...Customs fees!
Grateful for AMEX Platinum!!!
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Inga Huebner, Canada
⭐☆☆☆☆
Send out broken and low quality items…
Send out broken and low quality items then refused to replace them after they offered a replacement.
Never again.
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Lauren Boettcher, Canada
⭐☆☆☆☆
I would NOT recommend shopping at…
I would NOT recommend shopping at Cocovillage! There is zero customer service and when you FINALLY get to talk to someone they brush you off/ignore you and can even be rude. Just like another reviewer said - they spend more time cleaning up their online image and hiding/removing legitimate reviews on their social media than they do actually caring about their customers. Terrible company! Buyer Beware!
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Brandon D, Canada
⭐☆☆☆☆
Chinese product marketed as Canadian and customer service doesn't exist, order at your own risk.
I would not recommend dealing with this company. Their customer service does not exist. My wife placed an order for a balance board which appeared to be in stock, waited the allotted delivery time and no delivery or shipping confirmation and the website had changed from "in stock" to "pre-orders". Called into customer service who did not seem to have the order, claimed they would look into it and follow-up with us in a day or two (this back and forth began in November). After weeks of back and forth which was all driven by us, there was absolutely no un-prompted follow-up we discover in mid-December that they have no stock and dropped the ball on our order, luckily we found a local supplier that produces the same products for 1/2 the price so Christmas wasn't ruined, I understand you might run out of stock when your product is manufactured in China (or somewhere else overseas), but at least have the courtesy to tell us so and not avoid having that difficult conversation.
To top it all off, we said ok, forget it we'll take a refund, nearly a month later we are now into January, been checking for a refund and nothing has arrived and my wife just got a shipping confirmation...
I understand you ran out of stock, maybe dropped the ball on not getting back to us once, but at that point our case should be elevated and you should AT LEAST do what you're telling us you're going to do and not force us to drive the entire process, you had many opportunities to close the loop here and regain some faith and refused to do any of it... icing on the cake is we now have to deal with a return which will likely take another 6-8 weeks...
Us and everyone we know will never be purchasing from this company again and we had a decent experience the first time but the fact that at NO POINT in this process were we actually prompted by Coco Village we will avoid another possible situation like this.
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Canadian Mama, Canada
⭐☆☆☆☆
Shop Elsewhere!
This company advertises being Canadian but imports their beds.
When ordering a bed they could not locate the order. Sometimes it was in transit to Canada, sometimes it was in a warehouse being inspected.
No one responded to emails in any appropriate amount of time (took 12 days), despite my getting a notification of delay that said I had a customer service person assigned to me all I was ever given was a generic email.
They have no one available by phone.
After commenting on a photos I was blocked from future commenting despite my comments being factual.
After advising people to read a review site before their purchase suddenly there were several positive reviews and now all reviews have been removed entirely.
This company was not transparent with me, heavily manages their online image by removing reviews or comments and is someone I’d highly recommend avoiding doing business with as a result.
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Hello, could you update the bad reviews? There are a lot more.
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